Recently adopted regulatory amendments have postponed the application of the new rulebook that further regulates how electronic communications operators inform users about contract terms. Instead of the previously scheduled date, the new provisions will take effect on 1 September 2025.
This is a bylaw adopted under the Law on Electronic Communications, aimed at increasing transparency in contractual relations and strengthening protections for end users – including both individuals and legal entities classified as micro and small businesses.
What do the new rules introduce?
- Mandatory pre-contractual information: Operators will be required to provide users with all relevant service-related information before the contract is signed – including contract duration, pricing, technical features, data processing practices, and termination rights.
- Standardised contract summary: Before entering into a contract, users must receive a prescribed summary form – free of charge – designed to facilitate the comparison of offers and support informed decision-making.
- Termination without penalty in case of unilateral changes: If an operator changes the terms of the contract, the user has the right to terminate it without incurring any costs, provided they are notified in advance in a timely manner.
- Enhanced protection for specific categories of users: Micro and small businesses, non-profit organisations, and users with disabilities are entitled to the same rights as individuals under the rulebook, unless they explicitly waive these benefits.
- Clear disclosure of technical and pricing information: Operators are obligated to clearly present all aspects related to service quality, technical limitations, equipment usage terms, and costs – including any additional fees.
The team at Injac Attorneys is available to provide legal support in interpreting and implementing the new rulebook. We assist both operators and end users in aligning their contractual models and internal procedures with the upcoming regulatory framework.
The information provided in this document does not constitute legal advice in relation to any specific matter and is intended for general informational purposes only.