Consumer Rights

Clear Standards, Fair Practices, and Effective Legal Protection

Our Consumer Rights practice provides comprehensive legal support across all matters involving consumer protection, market behaviour, product compliance and digital-services regulation. We assist in interpreting and applying statutory consumer standards, ensuring that all obligations, rights and procedures are handled with precision and full regulatory alignment.

We offer guidance on compliance frameworks, contractual arrangements, marketing practices, digital-platform responsibilities, product safety requirements and dispute-resolution mechanisms. Our approach is structured, neutral and focused on achieving legally sound and commercially practical outcomes in consumer-law matters.

Our Services

Consumer Protection Compliance

  • Review of contracts, general terms and standard pre-contractual information
  • Compliance with consumer-protection legislation and EU-aligned regulations
  • Assessment of return policies, warranties and after-sales obligations
  • Subscription models, renewals and digital-content requirements
  • Unfair terms analysis and transparency obligations

Market Behaviour & Advertising

  • Unfair commercial practices and misleading advertising assessment
  • Transparency in pricing, promotions and marketing communication
  • Compliance review for online and offline sales channels
  • Advisory on influencer marketing and digital advertising rules

E-Commerce & Digital Consumer Rights

  • Online sales of goods, services and digital content
  • Platform responsibilities, user terms and digital-service frameworks
  • Cross-border consumer transactions and jurisdictional issues
  • Automated decision-making and information-disclosure duties

Product Liability & Safety

  • Product-safety compliance and documentation
  • Risk assessments and conformity obligations
  • Product defects, recalls and corrective measures
  • Technical standards and regulatory notifications

Contractual Rights & Remedies

  • Warranties, defects, repair, replacement and refund procedures
  • Cooling-off periods, contract withdrawal and termination rights
  • Enforcement of consumer-law remedies through statutory mechanisms
  • Advisory on dispute-resolution pathways and procedural steps

Regulatory & Administrative Procedures

  • Interaction with supervisory authorities and inspections
  • Administrative proceedings related to consumer-law compliance
  • Preparation of responses, corrective plans and compliance reports
  • Advisory on industry-specific consumer obligations

Legal Insights

Need legal support? Get in touch — our team is here to guide you every step of the way. When the law gets complicated, we make things clear — and get things done.

Email:

inquiry@injac.rs

Tel:

+381 11 2458 945

Address:

Makenzijeva 17,

11000 Belgrade - Serbia

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